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TERMS AND CONDITIONS OF USE

This web site (“Site”) and the MyChart services are provided by the Trinity Mother Frances Hospitals and Clinics (“TMF”) to the patients of TMF and its affiliated hospitals, physicians, and other health care providers (together, “Care Providers”) subject to the patient’s compliance with the terms and conditions of use set forth below. Please read the following information carefully. Your continued use of this Site and the MyChart services will indicate your agreement to be bound by the terms and conditions set forth below. If you do not agree to be bound by these terms and conditions, promptly exit this Site.

What is MyChart?

MyChart is an Internet application that enables a patient to have secure web-based access to portions of their TMF electronic medical record, and allows a secure, convenient communications channel with Care Providers for non-urgent messages. Use of this service is optional.

Access to Health Information:

I acknowledge that I am requesting access to portions of my electronic health record and the ability to communicate with the Care Providers of TMF concerning my health information via the MyChart application.

I understand that MyChart should never be used for urgent matters. The anticipated turnaround time for response to electronic messages is 1 to 2 business days. Therefore, for any urgent matters that I believe could affect my physical or mental health, I will contact my physician by phone, go to the emergency department of a local hospital, and/or dial 911 for help.

I understand that the Care Providers of TMF may send me messages via MyChart. These messages may contain information that is important to my health and medical care. It is my responsibility to monitor these messages. By entering my valid and functional email address, I have enabled TMF to notify me of messages sent to my inbox in the MyChart system. I will update my email address on MyChart whenever necessary. I agree not to hold TMF or its affiliates, including their officers, directors, employees, and the Care Providers (hereinafter, the “TMF Parties”) liable for any loss, injury or claims of any kind resulting from MyChart messages that I fail to read in a timely manner.

I agree that all communication through MyChart will be in regard to my own health condition(s). I understand that contents of any message may be stored in my permanent medical record. I understand that asking for advice on behalf of another person could potentially be harmful and is a violation of the MyChart terms of use. The Care Providers and TMF Parties do not assume any responsibility for health information or services used by persons other than the MyChart enrollee.

MyChart ID and Password:

I understand that I will create a user identification code (“User ID”) and password to be used to access my health information via MyChart. I understand that this User ID and password are unique codes that identify me in the MyChart computer system. Inquiries and entries that I make via MyChart will be logged with my identity.

I understand that I cannot share my password with anyone. If at any time I feel that the confidentiality of my password has been compromised, I will change it by going to the MyChart website. I also understand that the TMF Parties take no responsibility for and disclaim any and all liability arising from a breach of confidentiality of my medical record that may result in the event that I share or lose my password. If TMF or my Care Providers discover that I have inappropriately shared my password with another person, or that I have misused or abused my MyChart access privileges in any way, I understand and agree that my participation in MyChart may be discontinued by TMF without prior notice.

Verification of Identity:

I understand that my enrollment is contingent on verification of my identity by completing the registration with the MyChart activation code given to me by a member of my Care Providers.

Information Does Not Constitute Medical Advice:

I understand that the TMF Parties assume no responsibility for how I use the information I obtain from this Site. I should consult with my physician or other Care Provider regarding my condition and how this Site content may or may not apply to me.

Disclaimer:

I understand that MyChart may not be available to me all the time due to system failures, back-up procedures, maintenance, or other causes beyond the control of TMF. Access is provided on an “as-is, as-available” basis and TMF does not guarantee that I will be able to access MyChart at any particular time.

I UNDERSTAND THAT THE TMF PARTIES TAKE NO RESPONSIBILITY FOR AND DISCLAIM ANY AND ALL LIABILITY ARISING FROM ANY INACCURACIES OR DEFECTS IN DATA, SOFTWARE, COMMUNICATION LINES, VIRTUAL PRIVATE NETWORK, THE INTERNET OR MY INTERNET SERVICE PROVIDER (ISP), ACCESS SYSTEM, COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT I USE TO ACCESS MYCHART. During times when MyChart is unavailable, other communication methods (e.g., telephone) should be used to contact TMF and my Care Providers.

Release of Information Request:

I authorize TMF and my Care Providers to release my personal health information to me via MyChart. I understand that due to certain state and federal laws, there may be certain kinds of health information that cannot be released through MyChart. I understand that access to my health information is for my use only, and that I may call my Care Providers for a more detailed explanation of laboratory test results received via MyChart. I understand that I may revoke this authorization at any time, and that I have a right to receive a copy of this authorization upon request.

Restrictions on Use and Ownership:

All pages within this Site and any material made available for download are the property of TMF. The content on the Site is provided for Care Providers and their patients only. The words “Trinity Mother Frances Hospitals and Clinics” and the associated corporate logo are the trademarks and service marks of TMF. All other trademarks, service marks, and logos used in this Site, including but not limited to MyChart and Epic, are the trademarks, service marks, or logos of their respective owners. Nothing on this Site should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this Site without the express permission of TMF or the third party that may own the trademark, service mark, or logo.